A Customer Service Associate (E-commerce) is responsible for interacting with customers and addressing their needs and concerns. Including providing support to the management team and performing various administrative tasks. Require strong communication and organizational skills, attention to detail, and the ability to work in a fast-paced environment. Knowledgeable in quality control procedures and policies.
Responsibilities
- Handle customer inquiries/complaints through email and live chat to provide answers and solutions on processes, products, and services.
- Knowledgeable of the product features and their benefits.
- Understand the online shopping process and order management.
- Adherence to service standards to sustain customer satisfaction.
- Serve as the first point of contact for inter-department concerns and customer feedback within an acceptable time frame
- Prepares collaborative reports for documentation (collab file and refund)
- Elevate or escalate critical issues to Supervisor for further evaluation and review.
- Preparing, extracting, and distributing reports, product synching, including turning off/on inventory SKUs.
- Managing and organizing files, records, and data.
- Assisting with various administrative tasks as needed.
- Conducting regular inspections and audits of products and platforms.
- Collaborating with the audit reports to address quality issues and implement corrective actions.
Minimum Requirements/Qualifications
- Bachelor’s degree in Business Administration or any other related field.
- With experience and background in Customer Service related (offline store and or E-commerce)
- Fresh graduate or with experience in eCommerce and Retail business
- Proficient in MS Excel; Power BI and analytical skill is a plus